Join DIG Corporation

Job Title: Machine Operator
Location:  San Diego, CA
Status: Perm/Full-Time

Job Summary:

The Machine Operator is responsible for rolling extruded tubing in a safe and efficient manner and assisting with other departmental duties as assigned.

Duties & Responsibilities:

• Extruding tubing in a safe manner to produce a quality product and reporting to the extrusion supervisor or lead on all aspects of the business in conformance with the company’s established policies and objectives
• Following prescribed procedures to roll extruded tubing to customer requirements
• Moving and positioning nip rollers, rewind shafts, and razor cut devices as required for proper operation
• Potentially operating extrusion equipment and monitoring continued operations to maintain proper flow of raw materials and forming, cutting, and rewind operations
• Performing or assisting in complicated machine setup and equipment repair
• Detecting and reporting defective material, unusual conditions, or faulty equipment to the department lead or supervisor
• Interfacing with all departments as required to produce high quality products
• Ensuring the compliance of safety in the warehouse
• Other duties as assigned by the department lead or supervisor

Qualifications

• Excellent attention to detail
• Ability to communicate clearly, bilingual (English/Spanish) preferred
• Good written and verbal skills
• Ability to lift up to 50 pounds
• Forklift experience is a plus
• Team attitude

Education/Work Experience

• High school diploma or general education degree (GED); or up to one-year related experience and/or training, or equivalent combination of education and experience
• Prior experience in a warehouse setting working with plastics and/or extruded tubing

Job Title: Maintenance Technician
Location:  San Diego, CA
Status: Perm/Full-Time

Job Summary:

The maintenance technician’s work is primarily characterized by responsibility for DIG’s assembling, packaging and extruding machines, and other related systems, however other responsibilities may be included with this work. Examples of work are troubleshooting, maintenance, and repairs of the assigned equipment. Work in this classification requires mechanical and electronic diagnostic and repair capabilities.

Duties & Responsibilities:

• Managing preventative, predictive, and scheduled maintenance, or repair, for operations equipment
• Troubleshooting/investigating and repairing all electro–mechanical, electrical, pneumatic, and utility systems, including assembly machines, extruder lines, auto bagging machines, chillers, air compressors, etc.
• Reading and reviewing drawings, instructional manuals and special procedures, as needed, from files or other sources. Making any additional sketches, diagrams, etc. as necessary
• Examining jobs to be done and determining scope and best way to accomplish the work, consulting with supervisor when necessary
• Recommending equipment to be included in preventive maintenance programs
• Performing preventative maintenance tasks to identify all potential mechanical and electrical issues with equipment throughout the plant
• Rebuilding worn-out, but reusable, pieces of equipment, such as gearboxes and others
• Making periodic checks of the extrusion machine and auxiliary equipment in his/her charge to assure proper mechanical and electrical functioning
• Handling special assignments or other duties as assigned by authorized personnel.
• Working directly with operations management staff to develop and implement the schedule for planned preventive maintenance programs
• Communicating effectively with management, engineers, mechanics, and equipment operators, and demonstrating equipment functions and features to machine operators

Qualifications

• Strong problem-solving skills and the ability to work efficiently under stressful situations
• Ability to work closely with others in the company, guiding them to follow best practices in terms of troubleshooting & maintenance
• Must be able to perform basic math computations
• A demonstrated ability to plan, prioritize and organize work
• Understands how to read and translate the information found within PLC code, Schematic wiring, and Ladder diagrams. Understands HMI, VFD’s, Servo, Sensors, Instrumentation and industrial control systems, including advanced programming techniques and configurations
• Possesses an understanding of calibration procedures for process instruments which measure temperature, pressure, flow, level and composition, along with an understanding of process controls and troubleshooting
• Must have the ability to learn new technologies
• Must supply your own tools
• Ability to work on a flexible schedule

Education/Work Experience

• An associate degree in a technical field is preferred
• 5+ years of experience working as electro-mechanical maintenance and repair specialist
• High school diploma or general education degree (GED)

Environment

The work is performed in a manufacturing and distribution plant environment. The position is subject to loud noise (hearing protection is required), very light dust, high/low temperatures and other environmental conditions as would be normal in a manufacturing environment

Job Title: Customer Service Technical Support
Location:  San Diego, CA
Status: Perm/Full-Time

Job Summary:

The Customer and Technical Service Representative is responsible for enhancing customer satisfaction by providing information and solutions to problems, and offering problem-solving resources to architects, dealers, homeowners, etc. This person will handle technical calls and inquiries, assist and support the customers and offer enhanced customer service that may help influence business opportunities for the company.

Duties & Responsibilities:

• Handling the technical service activities of the Customer Service Department. This person communicates and reports to the Customer and Technical Service Manager on all aspects of the business in conformance with the company’s established policies and objectives
• Developing documentation and reporting related to claim resolution procedures of the company
• Processing the return of merchandise from customers which would include record keeping, testing and final disposition
• Returning defective product received from customers to DIG’s suppliers, manufacturers and vendors for credit
• Maintaining in-depth technical knowledge of DIG Corporation products and the drip irrigation industry to adequately provide technical telephone support to customers and potential customers
• Establishing and maintaining a system to send the appropriate information to potential customers and notifying the Sales Department so that they may follow up
• Testing, repairing and shipping replacement product to customers
• Resolving problems with clients, customers and others regarding satisfaction with DIG Corporation products
• Assisting in the preparation of trade show booths and show displays as requested
• Ensuring that telephones are answered promptly and professionally, and equipment is maintained in good working order
• Returning calls, not immediately taken, in a timely manner
• Performing other duties as assigned by the Customer and Technical Service Manager.

Qualifications

• Must demonstrate a basic knowledge or aptitude of technical concepts related to equipment operation, repair and maintenance, and the ability to resolve moderately to extremely complex technical issues
• Must have excellent communication and interpersonal skills to work effectively with dealers, customers, and company personnel to resolve day-to-day issues to ensure optimal customer satisfaction

Education/Work Experience

• Must have the level of educational development normally acquired through the completion of an Associate Degree in a technical field and/or relevant work experience