DIG Corporation offers a friendly and professional working environment, competitive wages and an exceptional benefits package. We welcome your interest in our company. If you have what it takes to join our great team please send your cover letter and resume to [email protected] or mail to:

DIG Corporation
Attn: Human Resources
1210 Activity Drive
Vista Ca 92081

Qualified candidates will be contacted. Please do not call the company directly.

LOCAL CANDIDATES ONLY/EOE

Current Opening


Customer Service Technical Support

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Tech Manager

SUMMARY: The Customer and Technical Service Representative is responsible for enhancing customer satisfaction by providing information and solutions to problems, and offering problem-solving resources to architects, dealers, homeowners, etc. This person will handle technical calls and inquiries, assist and support the customers and offer enhanced customer service that may help influence business opportunities for the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handling the technical service activities of the Customer Service Department. This person communicates and reports to the Customer and Technical Service Manager on all aspects of the business in conformance with the company’s established policies and objectives
  • Developing documentation and reporting related to claim resolution procedures of the company
  • Processing the return of merchandise from customers which would include record keeping, testing and final disposition
  • Returning defective product received from customers to DIG’s suppliers, manufacturers and vendors for credit
  • Maintaining in-depth technical knowledge of DIG Corporation products and the drip irrigation industry to adequately provide technical telephone support to customers and potential customers
  • Establishing and maintaining a system to send the appropriate information to potential customers and notifying the Sales Department so that they may follow up
  • Testing, repairing and shipping replacement product to customers
  • Resolving problems with clients, customers and others regarding satisfaction with DIG Corporation products
  • Assisting in the preparation of trade show booths and show displays as requested
  • Ensuring that telephones are answered promptly and professionally, and equipment is maintained in good working order
  • Returning calls, not immediately taken, in a timely manner
  • Performing other duties as assigned by the Customer and Technical Service Manager.

EDUCATION/WORK EXPERIENCE
* Must have the level of educational development normally acquired through the completion of an Associate Degree in a technical field and/or relevant work experience
* Must demonstrate a basic knowledge or aptitude of technical concepts related to equipment operation, repair and maintenance, and the ability to resolve moderately to extremely complex technical issues
* Must have excellent communication and interpersonal skills to work effectively with dealers, customers, and company personnel to resolve day-to-day issues to ensure optimal customer satisfaction

OTHER REQUIREMENTS
* Ability to travel as needed.


Maintenance Specialist

JOB SUMMARY

The Maintenance Specialist conducts electro–mechanical machine setup, troubleshooting, repairs and preventive maintenance service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the troubleshooting, repair and maintenance of the packaging and production machines as well as the facility maintenance in conformance with the company’s established policies and procedures. He/she reports to the Manufacturing and Distribution Operations Manager
  • Maintains sufficient inventories of tools, parts and supplies in order to properly maintain the facility
  • Maintains systems for monitoring and tracking service requests
  • Creates a list of materials, parts, etc., by quantity and type that are required to perform the work requested and then requisitions the materials
  • Keeps storage and shop areas in a neat, well-stocked, clean and organized manner
  • Orders and purchases supplies, equipment and contract work according to required purchasing procedures
  • Works closely with the Manufacturing and Distribution Operations Manager to regularly inspect the facility for safety and security issues, including, but not limited to non-functioning lights, ground and trip hazards, exposed wiring and other safety and security issues as needed
  • Ensures adherence to customer service standards. Works with all departments to ensure that maintenance issues are dealt with in a timely manner and that proper follow-through is done
  • Regularly inspects facility and ensures required maintenance and repairs are completed, as necessary (i.e., spin welders, extrusion lines)
  • Solicits bids for outside contract work as required
  • Maintains facility map that clearly identifies all utility cut-offs, the location of hydrants, gas mains and any other property safety information
  • Completes facility maintenance tasks and responds to service requests. Repairs and maintains plumbing, electrical, mechanical, and other repairs as required or sources the appropriate contractor
  • Ensures outside contractors are qualified and reviews all completed work
  • Other duties as assigned by Manufacturing and Distribution Operations Manager

QUALIFICATIONS & REQUIREMENTS

  • Demonstrated skills to complete work independently with minimal supervision.
  • Good verbal and written communication skills.
  • A demonstrated ability to plan, prioritize and organize work

EDUCATION/WORK EXPERIENCE

  • Graduation from high school diploma or GED equivalent plus some specialized training in mechanics, maintenance management, or a closely related field.
  • 2+ years of related experience in packing machines/production machines.

OTHER REQUIREMENTS

  • Current state of California Driver’s License.
  • Ability to work nights and weekends as needed.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Required to bend, lift or climb.
  • Required to lift weights (more than 25 pounds

Commercial Sales Support Specialist

We are looking for a qualified Sales Support Specialist to join our team to enhance and improve the overall customer experience for our commercial division. You will be responsible for communication with existing and potential customers, sales support, data entry and supporting business opportunities.

JOB SUMMARY

The Sales Support Specialist is the primary point of contact between the customers and the sales teams, initiating and completing administrative and sales tasks that enhance and improve the overall customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Helping the commercial sales team achieve the sales’ forecast and product growth targets by assisting in the daily sales and operational aspects of the organization
  • Being a liaison between the sales and operational divisions, including fielding customer telephone calls concerning order status, fulfillment, back orders, and return authorizations
  • Assisting sales team in tracking down "Special Need" information such as tracking info, order status, RA status, etc...
  • Assisting in securing customer contact information and maintaining a database through cold calling, emailing, and other means
  • Performing market research on competitive products, pricing, and positioning
  • Working with customers to identify stocking needs and opportunities
  • Assisting in all aspects of trade show preparation including communicating with attendees, hotels, completing tradeshow paperwork, and orders
  • Assisting in the preparation of product training events
  • Compiling spreadsheets and information of sales and pricing information as requested by the Commercial Sales Manager
  • Assisting in compiling and quoting pricing to customers and field sales
  • Accurately performing and keeping any paperwork required by the Company or Commercial Sales Manager
  • Learning the basics on irrigation systems and installation through internal training and outside coursework
  • Assuming the Order/Entry duties in her/his absence
  • Assuming the Receptionist’s duties in her/his absence
  • Performing other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

  • Prior experience with, and understanding of, Customer Service
  • Data entry experience
  • Reporting experience
  • Attention to detail
  • Professionalism
  • Experience with the Microsoft Office suite
  • Problem solving & analytical skills
  • Decision making experience
  • Teamwork oriented
  • Experience and ability to work in a fast-paced manufacturing environment.

EDUCATION/WORK EXPERIENCE

  • Irrigation Industry Experience Necessary
  • High School Graduate.
  • Associate Degree in Business, or related field preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Occasionally required to lift light weights (less than 25 pounds).
  • Occasionally required to lift moderate weights (25-50 pounds).
  • Exposure to adverse conditions.
  • Exposure to moving mechanical parts.
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DIG Corporation
1210 Activity Drive
Vista, CA 92081 USA

Tel: (760) 727-0914
Fax: (760) 727-0282
Toll Free: (800) 322-9146


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