DIG Corporation offers a friendly and professional working environment, competitive wages and an exceptional benefits package. We welcome your interest in our company. If you have what it takes to join our great team please send your cover letter and resume to [email protected] or mail to:

DIG Corporation
Attn: Human Resources
1210 Activity Drive
Vista Ca 92081

Qualified candidates will be contacted. Please do not call the company directly.

LOCAL CANDIDATES ONLY/EOE

Current Opening


Customer Service Technical Support

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Tech Manager

SUMMARY: The Customer and Technical Service Representative is responsible for enhancing customer satisfaction by providing information and solutions to problems, and offering problem-solving resources to architects, dealers, homeowners, etc. This person will handle technical calls and inquiries, assist and support the customers and offer enhanced customer service that may help influence business opportunities for the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handling the technical service activities of the Customer Service Department. This person communicates and reports to the Customer and Technical Service Manager on all aspects of the business in conformance with the company’s established policies and objectives
  • Developing documentation and reporting related to claim resolution procedures of the company
  • Processing the return of merchandise from customers which would include record keeping, testing and final disposition
  • Returning defective product received from customers to DIG’s suppliers, manufacturers and vendors for credit
  • Maintaining in-depth technical knowledge of DIG Corporation products and the drip irrigation industry to adequately provide technical telephone support to customers and potential customers
  • Establishing and maintaining a system to send the appropriate information to potential customers and notifying the Sales Department so that they may follow up
  • Testing, repairing and shipping replacement product to customers
  • Resolving problems with clients, customers and others regarding satisfaction with DIG Corporation products
  • Assisting in the preparation of trade show booths and show displays as requested
  • Ensuring that telephones are answered promptly and professionally, and equipment is maintained in good working order
  • Returning calls, not immediately taken, in a timely manner
  • Performing other duties as assigned by the Customer and Technical Service Manager.

EDUCATION/WORK EXPERIENCE
* Must have the level of educational development normally acquired through the completion of an Associate Degree in a technical field and/or relevant work experience
* Must demonstrate a basic knowledge or aptitude of technical concepts related to equipment operation, repair and maintenance, and the ability to resolve moderately to extremely complex technical issues
* Must have excellent communication and interpersonal skills to work effectively with dealers, customers, and company personnel to resolve day-to-day issues to ensure optimal customer satisfaction

OTHER REQUIREMENTS
* Ability to travel as needed.


Maintenance Specialist

JOB SUMMARY

The Maintenance Specialist conducts electro–mechanical machine setup, troubleshooting, repairs and preventive maintenance service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the troubleshooting, repair and maintenance of the packaging and production machines as well as the facility maintenance in conformance with the company’s established policies and procedures. He/she reports to the Manufacturing and Distribution Operations Manager
  • Maintains sufficient inventories of tools, parts and supplies in order to properly maintain the facility
  • Maintains systems for monitoring and tracking service requests
  • Creates a list of materials, parts, etc., by quantity and type that are required to perform the work requested and then requisitions the materials
  • Keeps storage and shop areas in a neat, well-stocked, clean and organized manner
  • Orders and purchases supplies, equipment and contract work according to required purchasing procedures
  • Works closely with the Manufacturing and Distribution Operations Manager to regularly inspect the facility for safety and security issues, including, but not limited to non-functioning lights, ground and trip hazards, exposed wiring and other safety and security issues as needed
  • Ensures adherence to customer service standards. Works with all departments to ensure that maintenance issues are dealt with in a timely manner and that proper follow-through is done
  • Regularly inspects facility and ensures required maintenance and repairs are completed, as necessary (i.e., spin welders, extrusion lines)
  • Solicits bids for outside contract work as required
  • Maintains facility map that clearly identifies all utility cut-offs, the location of hydrants, gas mains and any other property safety information
  • Completes facility maintenance tasks and responds to service requests. Repairs and maintains plumbing, electrical, mechanical, and other repairs as required or sources the appropriate contractor
  • Ensures outside contractors are qualified and reviews all completed work
  • Other duties as assigned by Manufacturing and Distribution Operations Manager

QUALIFICATIONS & REQUIREMENTS

  • Demonstrated skills to complete work independently with minimal supervision.
  • Good verbal and written communication skills.
  • A demonstrated ability to plan, prioritize and organize work

EDUCATION/WORK EXPERIENCE

  • Graduation from high school diploma or GED equivalent plus some specialized training in mechanics, maintenance management, or a closely related field.
  • 2+ years of related experience in packing machines/production machines.

OTHER REQUIREMENTS

  • Current state of California Driver’s License.
  • Ability to work nights and weekends as needed.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Required to bend, lift or climb.
  • Required to lift weights (more than 25 pounds

Northern California Commercial Territory Sales Representative

The Northern California Territory Sales Representative is responsible for the growth of DIG Corporation's market share from Bakersfield, north to the Oregon border. This includes sales calls to current and potential Irrigation Distributors, Landscape Architects, Irrigation/Landscape Contractors, Municipalities, Irrigation Consultants and School Districts, while exploring the potential in other markets such as Agriculture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Growing DIG's unique product line that consists of the following product segments - Drip/Micro Irrigation, LEIT Products (Solar Powered Irrigation Controllers), Battery Operated Controllers and Agricultural products
  • Communicating, updating and reporting important findings to the National Sales Manager on all aspects of the business in conformance with the company's established policies and objectives
  • Establishing sales' targets by forecasting and developing annual sales quotas for the market segment in the territory as well as projecting expected sales volume for existing and new customers and products
  • Meeting or exceeding quarterly and annual sales forecasts and objectives
  • Developing proposals for submission to clients after ascertaining the client's needs and requirements
  • Maintaining current and complete knowledge of the products provided by DIG Corporation
  • Maintaining complete knowledge of pricing policies, rebate programs, "Buyback" policies and procedures of the company following these procedures and policies
  • Maintaining a complete record of current and potential customers, contact persons, addresses, phone numbers and record of most recent contacts and results
  • Developing a sales' plan for regular customer contacts and provide the Sales Manager with a record of contacts and results of contacts
  • Maintaining current and complete knowledge of trends in the irrigation industry
  • Being aware of what the competition is promoting and the manner in which it is being promoted
  • Assisting installers and end users in the field with DIG products as well as troubleshooting which directly results in improved product performance and positive feedback from the project specifiers
  • Assisting in the preparation of sales proposals and/or make professional presentations of proposals to clients such as Irrigation Distributors, Landscape Contractors, Municipalities, Landscape Architects and Irrigation Consultants
  • Following up on all completed sales to ensure complete customer satisfaction.
  • Assisting in the establishment of corporate and individual sales goals and in preparation of a Sales Department budget
  • Participating in the development of the proposals together with other sales personnel, and technical and operations personnel, to ensure that the customers' needs are understood by all corporate personnel and that the developed proposal and schedule of work is what the customer wants
  • Maintaining systems to ensure adequate customer contacts to fulfill established sales goals
  • Presenting proposals to the Sales Manager for approval after all the necessary preliminary steps have been taken
  • Gaining Sales Manager written approval before sending sale samples to customers.
  • Attending, when directed, trade shows and other sales meetings to promote DIG Corporation and its products
  • Promptly transmitting any Purchase Order of a new client/customer which may be received to the Sales Manager for initial processing. All other Purchase Orders of currently approved clients should immediately be transmitted to data entry
  • Making sufficient post sales contact with the client to ensure client satisfaction. Updating client contact records as required by account contact and activity
  • Assisting in the preparation of corporate and individual sales goals, and attending and participating in all sales meetings as directed by the Sales Manager
  • Other duties as assigned by the Sales Manager

QUALIFICATIONS

  • Proven success selling Irrigation Products - we're looking for someone to AGGRESSIVELY spend a MINUMUM of 50-60% of their time calling on Landscape Contractors, Municipalities, Landscape Architects, Irrigation Consultants and Growers to drive business through Distribution
  • You need to have the ability to cold call and be aggressive in an effort to grow DIG's market share and presence via "pull through sales". If you're not comfortable with the 1st two bullet points please don't apply as you won't be a good fit for this position
  • Irrigation industry/Green Industry experience is necessary for this position
  • Strong organizational, presentation and communicate skills
  • Computer competency
  • CRM experience
  • Honesty and integrity
  • Very strong work ethic

EDUCATION/WORK EXPERIENCE

  • Bachelor's degree - Irrigation or Agricultural Science is a bonus
  • Minimum of 3-5 years experience in Irrigation sales, Manufacturing industry preferred

OTHER REQUIREMENTS

  • Applicable state Driver's License
  • Ability to travel as needed - (60-80%)
  • Ability to work occasional weekends as needed

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Occasionally required to sit
  • Occasionally required to walk
  • Occasionally required to use hands to finger, handle, or feel
  • Occasionally required to reach with hands and arms
  • Occasionally required to talk or hear
  • Occasionally required to bend, lift or climb
  • Occasionally required to lift light weights (less than 25 pounds)
  • Occasionally required to lift moderate weights (25-50 pounds)
  • Finger dexterity required
  • Hand coordination required
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus
  • Exposure to adverse conditions
  • Exposure to extreme heat
  • Exposure to extreme cold
  • Exposure to wet and/or humid conditions
  • Exposure to moving mechanical parts
  • Exposure to outside weather conditions
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DIG Corporation
1210 Activity Drive
Vista, CA 92081 USA

Tel: (760) 727-0914
Fax: (760) 727-0282
Toll Free: (800) 322-9146


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